Last Updated: 17.03.2026
At Ecopoce, we respect your right to control your personal data. This page explains how you can request the deletion of your account and associated personal information from our platform.
1. Your Right to Delete Your Data
You have the right to request that Ecopoce:
• Delete your account
• Remove your personal data from our systems
• Remove your listings, messages, and activity history
We will process all valid requests in accordance with applicable data protection laws.
2. What Happens When You Request Deletion
When your request is processed:
• Your account will be permanently deleted
• All active and inactive listings will be removed
• Your messages and activity history will be deleted
• Your profile information will no longer be visible
This action is irreversible, and you will not be able to recover your account once it has been deleted.
3. Limited Data Retention
After account deletion, Ecopoce will retain only the following limited information:
• Email address
• Location information
This data is retained strictly for:
• Legal and regulatory compliance
• Fraud prevention and security purposes
• Preventing duplicate or abusive account creation
We do not use this retained information for marketing purposes.
4. How to Submit a Deletion Request
To request deletion of your account and data, please submit a request using one of the following methods:
Option 1: Email Request
Send an email to:
Include the following details:
• Your registered email address
• Your username (if applicable)
• A clear statement requesting account deletion
Example:
“I would like to request the deletion of my Ecopoce account and all associated personal data.”
Option 2: In-App Request
If you are logged into your account, you may submit a deletion request through your Profile settings.
Here is how to do it:
• Log into your account.
• Click on "My profile". On the lower right corner under "location Information" is the delete button.
• Click on the delete button and your account and data gets deleted after confirmation by an admin.
5. Verification Process
To protect your account, Ecopoce may require verification before processing your request.
This may include:
• Confirming your email address
• Verifying account ownership
We may not process deletion requests if we cannot verify the identity of the requester.
6. Processing Time
We aim to process deletion requests within 8 - 48 hours, depending on:
• The complexity of the request
• Legal or regulatory requirements
You will be notified once your request has been completed.
7. Exceptions
In certain situations, we may be required to retain some information beyond deletion requests, including where necessary to:
• Comply with legal obligations
• Resolve disputes
• Enforce our Terms and Conditions
• Prevent fraud or abuse
